FAQ

Here is a list of frequently asked questions for your stay with us:

• ARE YOU PET FRIENDLY? 
  Not at this time
  
  
• ARE LINENS, TOWELS, KITCHEN & TOILETRY SUPPLIES PROVIDED?
  STARTERS ONLY: 2 toilet paper rolls per bathroom, 2 paper towel rolls, 1 coffee packet/filter, dishwasher detergent, dish soap, laundry detergent, trash bags, hand soap pump in each bathroom
  TRAVEL SIZE ONLY: shower gel, body lotion, shampoo, conditioner for each bathroom
  Baby/Kid items: pack-n-play (bring sheet), high chair, potty seat, bouncy seat, baby bath tub, baby monitor, baby gate, toys/games located in the laundry room, family room, game room and bonus room
  Sheets, Blankets, Bath Towels, Pillows, Kitchen Towels, Kitchen Rags/Sponge - NO Pool Towels provided at Bear Corner Chalet Gatlinburg
  Fully Equipped Kitchen including Croc Pot, Blender, Hand Mixer, Toaster, Coffee Maker w/Coffee Pot, Microwave
  Ice Trays provided for ice
  
  
• HOW FAR IS THE CABIN FROM MAJOR ATTRACTIONS?
  Bear Corner Chalet Gatlinburg TN is 2.3 miles/8 minutes from major attractions & .6 miles/2 minutes from Ober Mountain Amusement Park
  
  Peaceful Haven Log Cabin Pigeon Forge TN is 3.3 miles/9 minutes from major attractions & 1.3 miles/4 minutes from Goat Coaster @ Goats on the Roof
  
  
• WHAT ARE THE CHECK IN & CHECK OUT TIMES?
  Check in is 4pm
  Check out is 10am
  Early check in/Late Check out may be possible if requested ahead of time and it can be worked out with the cleaner's schedule
  
  
• DOES THE CABIN HAVE WIFI & CELL SERVICE?
  Yes
  
  
• IS THE ROAD TO THE CABIN PAVED AND ACCESSIBLE YEAR ROUND?
  Yes. We do recommend 4 wheel drive from Fall to Spring as weather can be unpredictable in the mountains.
  
  
• ARE THERE ANY HIDDEN FEES OR EXTRA CHARGES?
  No. We do require $300 Security Deposit HOLD to be set up at time of booking that will start before your arrival and must stay active during your stay to cover any damages, missing items or violations of house rules. Your Security Deposit HOLD will be released within 7 days once our cleaning team has assessed the property for no damages, missing items or violations of house rules.
  
  
• IS THERE A HOT TUB, FIREPLACE AND GAME ROOM?
  Our Hot Tubs are for 4 people.
  Our Fireplaces are electric logs to prevent any fire hazards.
  Our Game Rooms have pool tables, Roku TV, Corn Hole & classic gaming system.
  
  
• WHAT IS YOUR CANCELLATION POLICY?
  Guest receives 100.00% if cancellation occurs at least 60 days before arrival; No refunds within 60 days of arrival; Grace period with free cancellation for 24 hours after booking if arrival is at least 72 hours away. We offer and highly recommend that you purchase travel insurance for your booking should you need to cancel for ANY unexpected reason as we do NOT offer refunds or discounts for cancellations. Travel insurance may be purchased for a very low price at any time up until 30 days prior to arrival or as part of the booking payment process. 

  Full Disclosure - we do not earn commissions or payments from Travel Insurance Policies. This is strictly offered to you from a third party vendor as a way to protect your vacation investment at a very low price. You will be responsible for making sure you purchase an insurance policy on time, receive a confirmation email (check your spam folder) and that your card has been charged by the travel insurance company for the policy that you decide to purchase for your vacation. We are NOT insurance agents and we are NOT an insurance company. 

• IS THE CABIN PRIVATE OR IN A RESORT/COMMUNITY AREA?
  Cabins are in a Community with some privacy but not a cabin resort
  
  
• IS THE GRILL GAS OR CHARCOAL?
  Charcoal Grill w/grilling tools & lighter (bring/purchase charcoal & lighter fluid)
  
  
• WHAT IF I HAVE MORE QUESTIONS?
  You can text/call us at 865-280-3226.
  You can email us at cabinsbyjoy@gmail.com
  You can send us an inquiry through the Book Now feature - go to the bottom right of the Book Now page